Contact Us
For assistance with your gaming experience or questions about our services, our support team is available to help through the contact options outlined below.
Customer Support Availability
Customer support is available Monday through Sunday from 10:00 am to 6:00 pm GMT. The team can assist with account-related questions, gaming services, technical matters, and general enquiries. Response times may vary depending on the volume and complexity of requests.
Live Chat Support
For assistance, please contact the customer support team by email. This channel allows you to provide detailed information about your enquiry so that the team can review it and provide an appropriate response.
Email Support
Email support is available for general enquiries, account questions, technical issues, and other service-related matters. When contacting support, include relevant details about your request to help the team understand and resolve the issue efficiently.
Help-Centre Access
The help centre provides useful guidance for common questions relating to accounts, gaming services, payments, responsible gambling, and other platform features. Reviewing the available guidance can help you find practical answers before contacting customer support.
Responsible Gambling Assistance
If you are experiencing difficulties with gambling or need support with managing your playtime, GamCare and the National Gambling Helpline provide free advice and assistance. In Wales, the National Gambling Helpline can be contacted on 0808 2819 265.
Technical Support
For technical issues affecting the website or gaming services, contact customer support and describe the problem in detail. Including information about the device, browser, and issue encountered can help the support team investigate and resolve technical problems more efficiently.
Complaint or Dispute Guidance
If you have a complaint or dispute concerning our services or games, contact customer support and provide the relevant details. Complaints are handled fairly and efficiently in accordance with applicable industry standards and UKGC requirements.
Communication Response Expectations
Response times depend on enquiry volume and the complexity of each request. The support team aims to respond as promptly as possible while providing clear and useful assistance.
Mobile and Desktop Support Accessibility
The website is designed to provide a consistent experience across desktop computers, smartphones, and tablets. Players can access their accounts and available gaming services using compatible mobile and desktop devices.
Self-Service Options
Before contacting customer support, you can use the available self-service features to manage common account and gaming requirements:
Deposit Limits: Set and manage limits to help maintain control over your gambling budget.
Time-Outs and Self-Exclusion: Take a temporary break from gambling or request permanent self-exclusion when you need greater control over your gaming activity.
Preferred Contact Methods
For direct assistance, email support is the primary contact method. When sending an enquiry, provide enough detail about your question or issue to help the support team respond efficiently.
Customer support channels and operating hours may be updated when necessary to reflect service requirements. Please check the available contact options before submitting an enquiry.
